Privacy Policy

01 Introduction

Toshworld Resources International (“Toshworld”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, requesting a quotation, contacting us, purchasing or enquiring about our services, or otherwise interacting with our business.

This Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, and the choices available to you.

By using our website or voluntarily providing information to Toshworld, you acknowledge the practices described in this Privacy Policy.

02 Information We May Collect

Depending on how you interact with Toshworld, we may collect information including:

• Full name
• Business or organisation name
• Email address
• Telephone and WhatsApp number
• Delivery, project or business location
• Details about the service you require
• Project specifications, quantities, sizes and deadlines
• Artwork, photographs, documents or reference materials you upload or send to us
• Messages and correspondence sent through our website, email or WhatsApp
• Information reasonably required to prepare quotations, fulfil orders or provide support

Our website may also collect limited technical information such as browser type, device information, IP address, pages visited, referral source and website interaction data where analytics, security or similar technologies are enabled.

03 How We Use Your Information

We may use information provided to us to:

• Respond to enquiries
• Prepare quotations
• Process and fulfil orders
• Provide printing, branding, digital, ICT and training services
• Communicate about ongoing projects
• Arrange production, collection, installation or delivery
• Provide customer support
• Improve our website, services and customer experience
• Maintain appropriate business and transaction records
• Protect our website and business against misuse or security threats
• Comply with applicable legal or regulatory obligations

Where required, we will seek appropriate consent before using personal information for marketing communications.

04 Project Files and Uploaded Materials

Customers may provide artwork, photographs, logos, documents, designs and other materials necessary for us to complete a project.

We use such materials for the purpose for which they were provided and for legitimate administrative or production requirements related to the project.

Customers are responsible for ensuring they have the necessary rights or permission to provide materials submitted to Toshworld.

05 Sharing of Information

Toshworld does not sell your personal information.

We may disclose information where reasonably necessary to trusted service providers that assist us with website hosting, communication, payment processing, production, delivery, technology or other legitimate business operations.

We may also disclose information where required by law, regulation, legal process or a lawful request from an appropriate authority.

06 Third-Party Services

Our website may contain links or integrations involving third-party services such as WhatsApp, social media platforms, mapping services, analytics providers or payment providers.

When you leave the Toshworld website or interact directly with a third-party platform, that provider’s own privacy practices and terms may apply.

07 Cookies and Analytics

The Toshworld website may use cookies or similar technologies for essential website functionality, security, performance measurement and analytics.

Where required by applicable law, visitors will be provided with appropriate information or choices regarding non-essential cookies.

08 Data Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, electronic communication or internet-based storage system can be guaranteed to be completely secure.

09 Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining business records, resolving disputes and satisfying applicable legal, accounting or regulatory requirements.

10 Your Privacy Rights

Subject to applicable law, you may have rights concerning your personal information, including requesting access to or correction of your information and, in appropriate circumstances, requesting deletion, restriction of processing, objection to certain processing, or withdrawal of previously provided consent.

Requests may be submitted using the contact information provided below.

11 Children’s Privacy

Our general business website and services are not intended to knowingly collect personal information directly from children without appropriate consent where required.

Where Toshworld provides training or programmes involving minors, appropriate information and consent procedures should be used where applicable.

12 Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, technology or legal obligations.

The latest version will be published on this page with an updated revision date.

13 Contact

For privacy-related questions or requests, contact:

Legal contact uses [email protected]; the site elsewhere uses [email protected] — confirm